Refund policy

Return Policy – Velkart
Thank you for shopping with Velkart. We value our customers and strive to provide the best quality products.

7-Day Return Policy
Customers may request a return within 7 days of receiving the product.

Eligibility for Returns
To be eligible for a return:

The product must be unused and in its original condition.

All original packaging, tags, and accessories must be included.

An unboxing video may be required in case of damaged or defective items.

Non-Returnable Conditions
Returns will not be accepted if:

The product has been used or damaged by the customer.

The return request is made after 7 days of delivery.

The product is not in its original condition.

Refund Process
Once the return is approved and inspected, the refund will be processed within 5–7 business days.

Refunds will be issued to the original payment method or via bank transfer (if applicable).

How to Request a Return
To initiate a return, please contact us with: